Terms & Conditions

Effective Date: 10/10/2025

Registered Address: The Fire House, Heritage House, Heritage Court, Hemingfield, Barnsley, S73 0HZ

Telephone: 01709 579991

1. GENERAL

1.1 These Terms and Conditions (“Terms”) apply to all quotations, sales, and services provided by The Fire House Group (“the Company”).
1.2 By accepting a quotation, placing an order, or using our services, the customer (“Client”) agrees to be bound by these Terms.
1.3 These Terms supersede all previous versions and may be updated without prior notice. Any bespoke or previously agreed payment terms remain valid only if confirmed in writing by an authorised representative of the Company.

2. VALIDITY OF QUOTATIONS

2.1 Quotations are valid for 30 days from the date issued unless otherwise stated.
2.2 Prices are exclusive of VAT, which will be charged at the prevailing rate.
2.3 Quotations are subject to revision following any site survey or change in specification.

3. PAYMENTS

3.1 Standard Payment Terms:
   - All invoices are strictly due within 7 days of the invoice date unless otherwise agreed in writing by the Company.
   - All accounts are operated on a pro forma basis for new customers until satisfactory payment history has been established.
3.2 Pro Forma and Deposits:
   - Any quotation exceeding £1,000 (excluding VAT) will require a 50% pro forma payment before goods are ordered.
   - Goods will not be ordered until payment is received, which may affect delivery and installation schedules.
3.3 Late Payments:
   - Interest at 2% above the Bank of England base rate may be charged on overdue balances.
   - The Company reserves the right to suspend services or deliveries and withdraw credit facilities for persistent late payment.
   - A £65 late payment charge may be applied to any overdue invoice.
3.4 Debt Recovery:
   - If an account remains unpaid 14 days beyond the due date, it may be referred to a debt collection agency, and the Client will be liable for all associated costs (minimum £170 plus agency fees).

4. FIRE RISK ASSESSMENTS

4.1 All new customers undertaking Fire Risk Assessments must operate on a pro forma basis until full payment is received.
4.2 Assessments will not be released, nor any certification issued, until payment is cleared in full.

5. CANCELLATIONS

5.1 Cancellations within 7 days of the booked date will incur a 25% restocking fee and 10% of quoted labour costs.
5.2 Orders cancelled after materials are ordered will be subject to full recovery of costs already incurred.

6. CONTRACTS AND ACCOUNT TERMINATION

6.1 The Company operates 30-day rolling accounts for all customers unless otherwise agreed in writing.
6.2 The Client may close or suspend their account by providing 30 days’ written notice.
6.3 The Company does not operate fixed-term contracts, except where explicitly requested and confirmed in writing at a discounted rate.
6.4 Where a written fixed-term contract exists, 90 days’ notice will be required for cancellation.
6.5 The Company reserves the right to terminate or suspend any account at its discretion for non-payment, breach of terms, or misuse of services.

7. SUB-CONTRACTORS

7.1 The Company may use approved sub-contractors (BAFE or equivalent accredited) for specific services such as extinguishers or alarm maintenance.
7.2 All subcontractors are vetted to meet equivalent standards of training, safety, and compliance.

8. SERVICE ATTENDANCE AND ACCESS

8.1 The Client must ensure free and safe access to all relevant areas during service or installation.
8.2 Missed appointments or denied access will be charged as a standard call-out, including travel and mileage.

9. CALL-OUTS AND EMERGENCY SUPPORT

9.1 Standard Call-Out Hours: Monday–Friday, 08:30–17:00
9.2 Out of Hours: Monday–Friday (17:00–08:30), weekends, and bank holidays.
9.3 Out of Hours Remote Assistance:
- Where we assist customers remotely by phone (e.g., fire alarm resets or system advice), a fixed fee of £50 + VAT applies.
- This charge applies even if the issue is resolved remotely without an engineer attending site.
9.4 Site call-outs are charged at the standard or out-of-hours rate, plus travel and mileage costs.

10. MAKING GOOD / FINISHING WORKS / CLIENT RESPONSIBILITY

10.1 Unless expressly included in the written quotation, making good (plastering, skimming, painting, redecoration, or surface finishing) is excluded from our obligations.
10.2 Where included, we will restore affected surfaces to a functional state, not necessarily to a new decorative condition unless stated.
10.3 It is the Client’s responsibility to arrange any necessary finishing works after our works are complete unless included in our quote.
10.4 Any additional reinstatement or repair requested after completion will be treated as a variation and quoted separately, with work proceeding only after written approval.

11. UN-QUOTED / VARIATION WORKS

11.1 If, during works, we discover additional unquoted works, damages, or defects, we will notify the Client in writing and provide a variation quotation.
11.2 No such works will be undertaken without written approval.
11.3 Approved variations will be priced on a fair basis, may affect delivery schedules, and are payable under standard terms.

12. FIRE TRAINING – CANCELLATION POLICY

12.1 This applies to all Fire Safety Training Services, including Live Fire Extinguisher and Fire Marshal/Warden Training.
12.2 If a confirmed training session is cancelled within 24 hours of the scheduled delivery, a 50% cancellation fee based on the quoted cost will apply.
12.3 Cancellations with more than 24 hours’ notice will not incur a fee if rescheduled within 30 days (subject to availability).
12.4 Non-attendance or late arrival beyond 30 minutes will be treated as a cancellation, and the 50% fee will apply.
12.5 Rescheduled sessions will be treated as new bookings and confirmed in writing. Additional costs may apply where venue, trainer, or equipment hire is affected.

13. OWNERSHIP OF GOODS

13.1 All goods remain the property of The Fire House Group until paid for in full.
13.2 The Company reserves the right to remove or recover goods if payment is not received as per agreed terms.

14. LIABILITY AND LIMITATIONS

14.1 The Company shall not be liable for damage or loss due to misuse, vandalism, or Acts of God.
14.2 Delays caused by third parties or factors beyond our control are excluded from liability.
14.3 The Company’s total liability shall not exceed the total amount paid for the specific service or product.

15. AMENDMENTS

15.1 These Terms are subject to change. Clients with an established payment history or prior written agreements will continue under their existing terms until notified otherwise.

16. GOVERNING LAW

This agreement is governed by and construed in accordance with English law, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.